Shop Policies

Returns/Exchanges/Cancelations
No returns, exchanges or cancellations.

PREORDER POLICY

All preorders can take anywhere from 3-12 weeks to ship. Please follow my Instagram and Twitter for the most up to date information. Any item ordered with a preorder item will not ship until all items are in hand. 

Shipping

All items are Shipped via USPS First Class. Due to issues with USPS and COVID-19, please allow up to 7 days for your tracking to update. 

If there is any issue with your order, please email kalgadoart@gmail.com I try my absolute hardest to fix any issues and make everyone happy. 

PLEASE NO UK OR EU ORDERS
For UK or EU orders, please place your order via my Etsy. 

Any UK or EU order will be refunded and cancelled immediately. 

VAT AND CUSTOMS

All Customers are responsible for paying the proper customs, VAT and taxes in their country. I am not responsible for Customs Fees or VAT. 

It is illegal to put the improper value of an item on a customs form. Please do not ask me to do that 


PIN GRADING

Due to the handmade nature of the item, no pin is perfect but each preorder will get the best pin out of the batch. Small dings, scratches, smudges or somewhat low fill can appear on your pin. These small flaws should be fairly unnoticeable when looking at the pin at an arms distance.
Pins will not be perfect. If this is an issue, I ask that you not order.